About Us

İlk Bakışta Türk Telekom

Türk Telekom At A First Glance

Türk Telekom, with more than 180 years of history, is the first integrated telecommunications operator in Turkey. In 2015, Türk Telekomünikasyon A.Ş. adopted a “customer-oriented” and integrated structure in order to respond to the rapidly changing communication and technology needs of customers in the most powerful and accurate way, while maintaining the legal entities of TT Mobil İletişim Hizmetleri A.Ş. and TTNET A.Ş. intact and adhering to the rules and regulations to which they are subject. Having a wide service network and product range in the fields of individual and corporate services, Türk Telekom unified its mobile, internet, phone and TV products and services under the single “Türk Telekom” brand a​​s of January 2016.

“Turkey​’s Multiplay Provider” Türk Telekom has 17.1 million fixed access lines, 14.6 million broadband, 24.6 million mobile and 2.9 million TV subscribers as of June 30, 2022. Türk Telekom Group Companies provide services in all 81 cities of Turkey with 38,798 employees with the vision of introducing new technologies to Turkey and accelerating Turkey’s transformation into an information society.

Türk Telekomünikasyon A.Ş., providing PSTN and wholesale broadband services, directly owns 100% of mobile operator TT Mobil İletişim Hizmetleri A.Ş., retail internet services, IPTV, satellite TV, Web TV, Mobile TV, Smart TV services provider TTNET A.Ş., convergence technologies company Argela Yazılım ve Bilişim Teknolojileri A.Ş., IT solution provider Innova Bilişim Çözümleri A.Ş., online education software company Sebit Eğitim ve Bilgi Teknolojileri A.Ş., call center company AssisTT Rehberlik ve Müşteri Hizmetleri A.Ş., project development and corporate venture capital company TT Ventures Proje Geliştirme A.Ş, Electric Supply and Sales Company TTES Elektrik Tedarik Satış A.Ş., provider of combined facilities support activities TT Destek Hizmetleri A.Ş with TT International Holding BV and wholesale data and capacity service provider TT International Telecommunication Industry and Trade Limited Company, and indirectly owns 100% of subsidiaries of TT International Holding BV, TV Broadcasting and VOD services provider Net Ekran Companies, telecommunications devices sales company TT Satış ve Dağıtım Hizmetleri A.Ş and payment and e-money services company TT Ödeme ve Elektronik Para Hizmetleri A.Ş., web portal and application development company APPYAP Teknoloji ve Bilişim A.Ş. and financial tech company TTG Finansal Teknolojileri A.Ş.

Ownership Structure

Türk Telekom privatized in 2005 and IPO'ed in 2008, underwent a successful transformation resulting in increased efficiency and enlarged scope of services. 60% of Türk Telekom shares belongs to Turkey Wealth Fund, 25% belongs to Republic of Turkey ​Ministry of Treasury and Finance. The remaining 15% is publicly traded.

Türk Telekom shares are listed in Borsa Istanbul (BIST) since May 2008.

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Note: Turkey Wealth Fund has 1.68% share in free float.

Detailed Shareholder Structure

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Milestones

1840

The Post Office was established in order to meet postal requirements, and started to provide telecommunication services in the following years.

1909

With the addition of telephone services, the institution was transformed into the PTT Directorate.

1994

Türk Telekomünikasyon A.Ş. was established on 30th June.

1995

On 24th April, the telecommunications and postal services in the PTT were separated. All of the PTT's staff, assets and liabilities related to telecommunications services were transferred to Türk Telekom, which was fully owned by the Republic of Turkey Prime Ministery Undersecretariat of Treasury.

2004

Through the merger between Türk Telekom's GSM Operator, Aycell, and İş-TİM on 19th February, TT & TİM İletişim Hizmetleri A.Ş. was established.

The trade name of TT & TİM İletişim Hizmetleri A.Ş. was changed to Avea İletişim Hizmetleri A.Ş. (Avea) on 15th October.

2005

Work on the privatization of Türk Telekom was completed on 14th November, and 55% of its shares were transferred to Oger Telekomünikasyon A.Ş.

2006

TTNET, a subsidiary of Türk Telekom, was established and started operations on 14 May after obtaining the internet service provider license.

On 15th September, Türk Telekom purchased a 40.56% stake in İş-TİM for USD 500 million and increased its share in Avea to 81.12%.

2008

A 15% stake in Türk Telekom was offered to the public on 15 May and began trading on the Istanbul Stock Exchange; at the time, it was the most successful public offering to have taken place in Turkey over the last 4 years.

2010

Türk Telekom acquired Invitel International (which became Türk Telekom International), the leading wholesale capacity provider in Central and Eastern Europe.

2011

Türk Telekom became the first telecommunication company in Turkey to report carbon emissions to the CDP (Carbon Disclosure Project).

2012

Türk Telekom's total share in Avea's capital increased to 89.99%.

2013

Sobee Yazılım Ticaret Ltd. Şti., a wholly-owned subsidiary of Türk Telekom, was transferred to TTNET A.Ş., also a subsidiary of Türk Telekom, with all of its assets and liabilities, through a merger.

Under a resolution taken by the Board of Directors, Türk Telekom restructured its senior management, including the merger of the Group CEO and General Manager positions.

2014

Türk Telekom conducted bond issuances with a maturity of 5 and 10 years, totalling USD 1 billion. The issuance received considerable attention from international investors and was eight times oversubscribed. The transaction, which at that time was largest corporate bond issuance in Turkey, was the first to be issued with two different maturities simultaneously.

The international rating agency, Fitch Ratings, assigned a BBB-“(investment grade) rating to Türk Telekom's TL and foreign currency long-term credit rating with a “Stable" outlook.

International credit rating agency Standard & Poor (S&P) upgraded Türk Telekom's credit rating from “BB +" to “BBB-“ (investment grade), emphasizing that Türk Telekom had strengthened its liquidity position with its successful bond issuance of USD 1 billion in June 2014.

TTNET A.Ş. purchased the rights to broadcast the UEFA Champions League and UEFA European League in Turkey for three seasons, starting with the 2015-2016 season. The games were broadcast over the Türk Telekom Group's broadcasting platform, Tivibu.

2015

Türk Telekom became the sole owner of Avea İletişim Hizmetleri A.Ş. with the completion of the transfer of the shares of Avea owned by the İş Bank Group, to Türk Telekom.

Türk Telekom International became a full member of the SEA-ME-WE-5 underwater cable consortium that would connect 17 countries.

Avea participated in the Authorization Tender for IMT Services and Infrastructure (known as the LTE Authorization Tender) that was carried out on 26 August by the Information and Communication Technologies Authority (ICTA). Expanding its capacity with the packages that it had purchased in different frequency bands, Avea became the operator offering the widest frequency per subscriber.

2016

Avea, Türk Telekom and TTNET brands were unified under the “Türk Telekom" single brand in order to offer mobile, internet, telephony and TV services from a single channel.

Türk Telekom became the first operator to integrate ULAK into its network. ULAK was developed by Aselsan, Netaş and Türk Telekom's R&D subsidiary, Argela with the support of the Undersecretariat of Defence Industry, and is Turkey's first domestic and national LTE base station.

Türk Telekom introduced its new youth brand, Selfy, to young people.

With the decision taken by the Board of Directors of Türk Telekom, Paul Doany, who is widely renowned throughout the sector, was appointed as the CEO-General Manager of the company on 26th September.

Türk Telekom became the first operator to test the Narrowband IoT (Narrowband Internet of Things) technology on its own network in Turkey in cooperation with Nokia.

The SEA-ME-WE-5 underwater cable system, which Türk Telekom International is a participant, started service at the end of the year, connecting 17 countries from Asia to Europe over a total distance of more than 20,000 kilometers.

2017

TT Ödeme Hizmetleri A.Ş. a subsidiary of Türk Telekom obtained a payment services license from the Banking Regulation and Supervision Agency (BRSA) in order to provide new generation payment services to its customers.

A total of 6.68% of the Türk Telekomünikasyon A.Ş. shares that belonged to the Undersecretariat for Treasury of the Prime Ministry of the Republic of Turkey (5% Group B, 1.68% Group D) were transferred to the Turkey Wealth Fund following the related Council of Ministers' decision.

The 5G Center of Excellence, which was designed for the development of national 5G technologies, was opened in Ankara by Argela, the R&D subsidiary of Türk Telekom.

Türk Telekom renewed and promoted the “Türk Telekom Prime" brand, which offers exclusive services to its customers.

Turkey's two well-established, institutions Türk Telekom and PTT A.Ş., extended the Pttcell cooperation initiated in 2013 in the mobile communications field for a further 5 years.

Türk Telekom was selected as the most valuable brand in Turkey in the “Turkey's 100 Most Valuable Brands" list, which is prepared annually by the international brand valuation company, Brand Finance.

Established by Türk Telekom and Vodafone, the Avea-Vodafone Evrensel İş Ortaklığı won the tender organized by the Ministry of Transport, Maritime Affairs and Communications in order to provide services under the Universal Service Fund to 1,472 residential areas with no mobile communication infrastructure.

Türk Telekom maintained its top ranking in terms of the sales revenues among the 500 IT companies, according to a survey conducted by Bilişim 500, Turkey's leading IT sector organization, for the 18th year.

Türk Telekom introduced TAMBU, a platform-enabled digital keyboard that it developed with the vision of developing domestic and national technology.

Türk Telekom introduced its digital music platform Muud, which it renewed with improvements to its technological infrastructure.

Türk Telekom rose to second ranking in the Pay-TV market thanks to its superior technology and rich content.

Türk Telekom became the first Turkish company to join in the ONF (Open Networking Foundation) platform with a member status and to enter the management. ONF, which includes global technology giants as members, designs 5G and beyond technologies.

Türk Telekom became a platinum member of the Open Network Automation Platform (ONAP), which brings together leading global operators and technology suppliers.

Netsia, the US subsidiary of Türk Telekom's R&D company Argela, successfully established “RAN Slicing" technology in Orange, Verizon and Telefonica.

2018

Türk Telekom's new head office building, which is home to Türk Telekom's critical management centers such as Turkey's largest Cyber Security Center and Network Management Center (NMC), the Center of Excellence and the Crisis Center was opened in Ankara.

Argela obtained a total of 17 patents in the 5G field from the US Patent and Trademark Office through its subsidiary, Netsia.

In line with its focus on investing in early-stage and scalable companies, Türk Telekom established TT Ventures, the first corporate venture capital company in the Turkish telecommunications sector. The company undertook its first investment in Doctor Turkey, one of the first ventures in the field of online health services in Turkey.

In order to increase internet penetration and diversify sales channels, collaborations were made with electricity companies in what was a first in Turkey. Türk Telekom fixed broadband packages and electricity started to be offered from a single point.

Türk Telekom was selected as “Turkey's most valuable telecommunications brand" for the tenth time in a row in the “Telecoms 500", a ranking published annually by the international brand valuation company, Brand Finance.

The trademark of Türk Telekom's mobile communication company, Avea, was changed to TT Mobil İletisim in order to be consistent with the company's single brand perception.

A cooperation protocol was signed between Türk Telekom, Turkcell, Vodafone, Türksat and Telkoder for “Leasing of Fixed Electronic Communication Infrastructure". The protocol is aimed at ensuring the effective use of fixed infrastructure, minimizing duplicate investments, accelerating new investments, offering a high-level customer experience and managing environmental issues more effectively.

In order to expand the mobile infrastructure, first pilot project for active mobile network sharing, which includes network expansion and site consolidation in Zonguldak, were completed successfully.

With the goal of becoming the data hub in Turkey and the region, Türk Telekom opened its largest data center in Esenyurt, Istanbul. The number of Türk Telekom data centers increased to seven.

The Turkey Football Federation started to use the Video Assistant Referee (VAR) system in the Super League thanks to the MTN (Media Transport Network) infrastructure - a new technology which Türk Telekom was the first operator to utilize.

Türk Telekom purchased the broadcasting rights of the Turkey Basketball Super League and All Star games, which are among Europe's most valuable three leagues, and the Women's Basketball Super League, the Women's and Men's Turkish Cup games for three seasons starting from the 2018-2019 season. The games will be broadcast exclusively from Tivibu for three seasons.

Türk Telekom's live mobile knowledge quiz program, “Eleq", offering monetary prizes started broadcasting.

On 21 December 2018, 55% of the shares held by Ojer Telekomünikasyon A.Ş. (“OTAŞ") in Türk Telekomünikasyon A.Ş. were transferred to Levent Yapılandırma Yönetimi A.Ş. (LYY), which is a special purpose vehicle, whose shareholders are the creditor banks that provided loans to OTAŞ.

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RD

Türk Telekom is continuing its R&D activities with the vision of becoming a leader in communication technologies in Turkey and close geography in order to provide innovative solutions to customers through research, development and commercialization of new generation technologies. In line with this vision, in order to carry out its research and development activities more efficiently and effectively, the Avea R&D Center was established, Turkey's first mobile operator R&D Center, in 2010. After the merger of Türk Telekom, Avea and TTNet, all R&D activities of these companies have been united under the roof of Türk Telekom R&D Center, which was established in May 2016.In order to develop innovative products and services, to develop innovative systems that will enable telecom operations to be realized more efficiently and effectively, to expand the patent portfolio of Türk Telekom Group, to research and evaluate advanced technologies including LTE and other mobile connection technologies that may affect the group's activities and to contribute to the adoption of these technologies, R&D activities are shaped in line with the following strategies:Follow-up of future technologies, know-how creation and proof-of-concept studiesDeveloping innovative products, services and solutions using emerging technologiesProviding innovative solutions to the technological problems within the companyMaking patent applications and supporting scientific publications within the scope of R&D collaborations and activitiesEstablishing close relations with universities and supporting open innovationWorking with SME R&D partners to develop prototypes that can be transformed into innovative products/services and to support the product development/commercialization phaseConducting advanced research by participating in multinational research projects (Horizon 2020, Eureka etc.)Execution of publicly supported projects (TEYDEB, SAN-TEZ etc.)Increasing the employment of qualified labor force, supporting the academic career and scientific activities of its employees within the scope of improving their personal and professional knowledge.In line with these strategies, Türk Telekom R&D Center carries out studies on the following areas: Big Data & Data Visualization Operator Data Visualization - Providing analysis of time-spatial data, which constitutes a large part of data sets of telecom operators, with interactive visual methodsCustomer Experience Management - Improving the quality of service received by Corporate/Individual customersNetwork Resource Management - Network performance management and infrastructure investment planning optimizationData/Text MiningData based value-added services that do not breach confidentiality of customersCustomer and employee commitment analysis and forecastingFraud detection  Next Generation Communications & Services 5GHeterogeneous networksSDN / NFVM2M / D2DCloud Computing based ServicesOver the last 5 years 19 EU and 16 TUBITAK projects have been carried out on the above study fields. In the year 2016, cooperation with 15 universities, 12 SMEs and 7 R&D Centers was realized within the scope of EU, TUBITAK and Internal R&D projects. Owing to the project works carried out within the collaborations made, 116 patent applications made and 25 scientific papers were published in the 2016.On 21 December 2018, 55% of the shares held by Ojer Telekomünikasyon A.Ş. (“OTAŞ") in Türk Telekomünikasyon A.Ş. were transferred to Levent Yapılandırma Yönetimi A.Ş. (LYY), which is a special purpose vehicle, whose shareholders are the creditor banks that provided loans to OTAŞ. Multinational R&D Projects Türk Telekom Group carries out research projects with many international universities, research centers, large companies and SMEs. The main purpose of these projects for Türk Telekom is expanding know-how of Türk Telekom Group by cooperating with the organizations that have competence in specific issues. Within this scope, Türk Telekom took part in 8 (ROMEO, OFERTIE, BATS, COMBO, CROWD, MOTO, i-Treasures) 7th Framework Program (FP7) projects, 8 (MEVICO, H2B2VS, MITSU, TILAS, SHARING, SIGMONA, STEM, PULPA) EU Celtic+ projects, 2 (BUDDY and PAPUD) EU ITEA projects, and 1 (CLEAR 5G) H2020 project. Among these projects ROMEO, OFERTIE, BATS, COMBO, CROWD, MOTO ForgetIT, MEVICO, H2B2VS, MITSU, TILAS, SHARING and SIGMONA projects have been successfully concluded and other projects are still continuing.Successful presentations and demos for the SIGMONA project, lasting for approximately three years and completed in 2016, executed during Mobile World Congress 2015 and 2016. SIGMONA project was awarded the Celtic Plus Excellence Award in Barcelona on May 18, 2017 under the category "Network Technologies".In addition, Clear5G (the convergent wireless access for reliable 5G MTC for the future) H2020 project proposal was accepted by EU in 2017. Clear5G project consists of 5 Taiwanese and 7 European companies and from Turkey only Argela and Türk Telekom were accepted as project partners. With the adoption of this project, Türk Telekom became the first Turkish operator company to take a project in the field of 5G and beyond under the scope of H2020. R&D on 5G Technology Türk Telekom's 5G studies can be classified into three categories, namely 5G communication technologies, 5G enabled services and Data Analytics for 5G. These categories and interested areas within these categories are summarized as follows:5G communication technologies: System architecture design management and integration of emerging 5G communication technologies related to Heterogeneous Networks, SDN/NFV, C-RAN, Network sharing, Li-Fi concepts, etc5G enabled services: Services to be proliferated or introduced by 5G technology such as secure IoT and/or cloud based servicesData Analytics for 5G: Data driven optimization and management of network infrastructure, secure data based new value added servicesIn line with these interested 5G R&D Areas, Türk Telekom Group have been actively participating in European Union projects with national and international partners since 2012. MOTO (FP7), SIGMONA (Celtic+) and CROWD (FP7), whose focus were on 5G communication technologies, were successfully completed.Clear5G (the converged wireless access for reliable 5G MTC for the factories of the future) project, on the other hand, is Türk Telekom's new 5G related EU project, which was approved in early 2017. The main focus of the project is on development of machine-type-communication (MTC) based 5G network for factories of the future, which is one of the concepts introduced with Industry 4.0. Participating with 11 partners, Türk Telekom's role in the project is the creation of a data analysis platform for the management of SDN (software defined networks) based distributed 5G communication networks.In addition to these, 3 Eureka projects focusing on 5G enabled services have also been approved by European Commission and they are all on national funding applications stage. Besides, 3 TUBITAK (The Scientific and Technological Research Council of Turkey) projects are being carried out and 1 TUBITAK project is under evaluation, which are all related to 5G communication technologies. R&D Cooperation with Universities In our R&D focus areas, we are conducting studies with universities at all levels of technological maturity. In this context, universities are not only engaged in academic research in advanced research areas but also developing prototypes for products and services that Türk Telekom Group need and/or offer to customers in the future. Türk Telekom also collaborate with universities to carry out applied studies on commercialization / production of these prototypes.In this direction, project cooperations are realized with nearly 25 academicians from 15 universities each year within the scope of Türk Telekom R&D Center. These collaborations, not only with universities in Istanbul and Ankara but also with universities in Anatolia, are conducted within the framework of TÜBİTAK and EU projects such as Horizon 2020 and Eureka as well as Group's own Internal R&D projects. As part of these collaborations, 16 TUBITAK Projects have been successfully completed or carried out within the R&D Center and approximately 25 academic publications are being made each year.In addition to these project-based collaborations within the R&D Center, long-term collaborations with Massachusetts Institute of Technology (MIT) and Bilkent University are also being carried out. In cooperation with MIT for three years, we have been working on areas that touches our lives directly, from Google Glass applications to smart home/city applications based on Internet of Things (IoT). This cooperation with MIT, enables us to transfer the knowledge and experience gained from abroad to our company and our country. Within the scope of Bilkent Türk Telekom Labs, which has been operating under the roof of Bilkent University for five years, the focus has been on topics such as big data, machine learning, data mining and artificial intelligence, and academic publications and patent applications are being made by collaborating on projects in these areas. Incubation Center The Incubation Center was established in 2011 with the aim of supporting entrepreneurs to develop successful companies in the telecommunication sector and strengthen entrepreneurship ecosystem. Türk Telekom has been providing technical and commercial mentoring, opportunity to enlarge their companies and to develop innovative products. In this context, the possibilities provided to the firms are as follows:Office facilities (office space / furniture, software / hardware support, high speed communication, technical support, free dining / transportation)Using Türk Telekom Group's Test Laboratory and technical infrastructureMentorship by Türk Telekom's technical and commercial teamsCollaboration with Türk Telekom Group companies or Türk Telekom Group's business partnersThe ability to reach investor networks,Increasing firm awareness across the globe through corporate communication and fair participationTraining opportunities.A total of 9 projects were completed with the companies selected in the first group for 18 months. The 3 graduated companies became the suppliers of Türk Telekom Group. In addition, cooperation with 6 of the 8 companies has been realized and 3 TEYDEB project has been completed.Our incubation center has been selected among the best practices of R&D Centers in Turkey by the Ministry of Science, Industry and Technology in 2016. ​

Social Responsibility

Throughout Turkey, Türk Telekom Group provides information technologies - the main driving force behind sustainable economic growth and social development.

In addition to the products and services it develops, Türk Telekom aims to provide information access to all segments of society that cannot fully participate in social life due to economic, social or physical reasons. Accordingly, it executes projects under the principal of “accessible communication for everyone". Additionally, Türk Telekom supports the UN's Sustainable Development Goals with its business practices and CSR projects. Proje​cts such as Life is Simple with Internet, Telephone Library, Sunlight, Loud Steps are carried out under the roof of “Türkiye'ye Değer" (Value to Turkey) brand.

In 2017, Türk Telekom's social responsibility projects were carried over to the digital sphere under the name of “Value to Turkey" brand. The website, which features a user-friendly layout and interactive content, has been designed in line with WAI Web Accessibility Initiative's WCAG 2.0 Guide, which outlines the accessibility rules for websites at an international level. In order to support the education of immigrants living in Turkey, the Company will undertake further innovative social responsibility projects in 2018.​​​

Value to Turkey Projects​

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Sustainability Initiatives

Türk Telekom Group shapes its business processes, offices, products and services around the principles of sustainability in order to leave a better world for future generations
Shaping its business processes, offices, products and services around the principles of sustainability in order to leave a better world for future generations, Türk Telekom views the active participation of employees, their families, suppliers and customers in this process as an integral part of its strategy.

Sustainability in Business Processes 

Well aware of the social and environmental impact of its high level of energy consumption, Türk Telekom attach importance to undertake investments in energy efficiency and renewable energy in order to use natural resources efficiently, to extend the use of renewables, and to minimize adverse impacts on nature.

By using solar and wind energy, the company is able to make carbon savings. In order to boost energy efficiency and reliability, the company replaces less efficient DC energy equipment with high efficiency models. Similarly, with central transformation/FiberkenTT project, central with low energy efficiency are replaced with next-generation centrals and outdoor equipment with high-energy efficiency.

By using solar and wind energy, the company is able to make carbon savings. In order to boost energy efficiency and reliability, the company replaces less efficient DC energy equipment with high efficiency models. Similarly, with central transformation/FiberkenTT project, central with low energy efficiency are replaced with next-generation centrals and outdoor equipment with high-energy efficiency.

Carbon Disclosure Project 

As a leading ICT company, Türk Telekom provides products and services which support the low-carbon economy, by spending efforts on decreasing its GHG emissions, as well as supporting different sectors with low-carbon product and service solutions. GHG management and combating climate change is one of the major issues for the company and those are already embedded into the company's overall strategy.

Türk Telekom became the first Turkish telecommunication company to report to CDP (Carbon Disclosure Project) in 2010. In 2011, Türk Telekom was awarded as one of the two best reporting companies in terms of methodology and transparency, among the companies that made CDP reporting within BIST100, while in 2012, Türk Telekom was among the top 5 companies in this issue.

As Türk Telekom, in 2016, we began to disclose to the Carbon Disclosure Project (CDP), which reflects our ability to combat climate change, which we had halted during to structural changes and corporate mergers. Our goal at this stage as Turkey's leading technology and communication company is to be an example in our own sector, and a facilitator to other sectors in combatting climate change.

In our 2016 disclosure to the CDP, we reduced our carbon emissions by 16% when compared with the base year of 2015 with efficiency and reduction projects that we implemented. Likewise, our total carbon emissions in Scope 1 and 2 have declined by 6.5% compared to the base year of 2015.

We are trying to improve our climate change performance each year in parallel with the new economic order to be established by the Paris Treaty and with the Sustainable Development Goals adopted by the United Nations in 2015. In this context, we have released 44 tons of carbon emissions for each million TL added value, and our goal is to reduce this amount every year.

Within the scope of the CDP, we share Scope 1-2 and 3 emissions with our investors.

Sustainability in Offices 

In the context of sustainability in offices, building/hall optimization projects provide significant savings in space savings and consequently in energy consumption for cooling. In addition, with the use of energy saving bulbs, heat insulation and jacketing, public transportation, building automation, an environmentally friendly vehicle fleet, paper recycling, electronic document and documentation system (EDITT), central printing systems, e-learning, telepresence and video conference usage, recycling, savings and reducing carbon emissions are ensured.

Türk Telekom is taking various steps not only to control its own activities but also to raise awareness. The implementation of e-billing within the scope of environmental products also offers the benefit of a reduction in customer carbon footprint.

DX Air Conditioning Transformation project: Air conditioning systems have been replaced with new generation energy efficient conditioning systems. As a result of this transformation, operation costs and energy consumption levels have decreased.

Türk Telekom is running efficiency and reduction activities and investing in newer technologies which could enable reduction in GHG emissions due to our operations.

Türk Telekom Technology Center and Türk Telekom Esentepe Campus received the "LEED Gold Certificate"

 LEED (Leadership in Energy and Efficiency Design) is an environmentally-friendly building certificate developed by the United States Green Building Council (USGBC). The LEED certification is the most preferred certification in the world and Turkey.

Today, environmental problems such as global warming and clean water supply have become increasingly serious, and environmentally friendly/sustainable buildings have become important.
Environmentally friendly buildings not only provide energy and water savings but also place great importance on the health and comfort of the residents.

The Leadership in Energy and Environmentally Friendly Design (LEED) certification, developed by the Green Building Council in the USA, is awarded to buildings fulfilling a number of criteria. Today, LEED is the most common, most reliable and valid "Green Building Certificate System" in the world. The aim is to make our world more liveable by creating green buildings and premises that respect humanity and nature.

Our Istanbul - Ümraniye Technology Center Building and Esentepe A Block were designed according to the criteria and construction applications implemented. Thus, the Türk Telekom Ümraniye Technology Center and Türk Telekom Esentepe A Block have been awarded "LEED GOLD Certificate", taking their place among a limited number of office projects in the world.

Some of the sustainable strategies and solutions envisaged in the projects of Türk Telekom Technology Center and Türk Telekom Esentepe within the scope of LEED System are the following;

Factors with a direct impact on human health such as monitoring and reducing greenhouse gas emissions, indoor air quality, natural lighting, waste management, temperature and humidity control are taken into consideration while methods used in building constructions provide a cleaner environment for the end user. In addition to energy and water savings, contribution has been made to the health and comfort of our staff.

  • A reduction in the heat island effect has been intended by choosing light coloured roofing materials for the Türk Telekom Technology Center and Türk Telekom Esentepe and Gayrettepe buildings.
  • Our buildings are located in a position with a high concentration of social facilities within walking distance in the vicinity.
  • A sufficient amount of safe bike parks have been created for the building users, thus supporting the use of alternative transportation and the use of individual vehicles was reduced, and sports facilities have been established.
  • The water used in the building is efficient and comfortable, and high-tech water faucets provide water efficiency at international standards without sacrificing user comfort.
  • The building has achieved a reduction in water consumption of over 40% as a result of the efficient water faucets in use.
  • Energy efficiency has been prioritised in all service systems used within the scope of the project. Without sacrificing comfort, the most savings can be made with energy efficient lighting fixtures, efficient heating, cooling devices.
  • The lighting fixtures in the project have been designed to provide over 90% more sunlight than the installed power and operate with presence sensors.
  • Within the scope of the project, environmentally friendly refrigerants which do not damage the ozone layer have been preferred in the cooling systems.
  • For all building materials used in the building, those with sustainable and environmentally friendly properties have been preferred.
  • In the project, recycling points per floor have been created.
  • At least 50% by weight of waste materials occurring during construction have been reused or sent to recycling.
  • Within the scope of the project, materials with more than 10% recycled content were used.
  • During the building's construction, local materials that have positive characteristics in terms of cost, transportation and environmentalism were used at a rate of over 20%.
  • In this context, building chemicals (paint, primer, adhesive, putty etc.) to be used in the building were selected from those with VOC (volatile organic harmful compound) ratios in accordance with international limits.
  • The fresh air rates given in the buildings have been kept above the ASHRAE 62.1 standard, with the building users expected to live in a healthy and comfortable environment.
  • Emphasis is placed on individual control in heating and lighting systems, aiming to increase both energy savings and interior life quality
  • When the interior design of the building is made, care has been taken for residents of the building to be able to easily see the outside from where they are located.
  • In our company, the provision of ground impermeability, grills for water drainage, interception channels and similar collection systems for the prevention of pollution that may arise from contact of hazardous and non-hazardous waste is mandatory.
  • It is forbidden to directly or indirectly emit, store, move, remove all waste and surplus and carry out similar activities in a manner contrary to the standards and methods determined in the related regulations in such a way as to cause harm to the environment.
  • Other activities of our company related to waste management includes taking of necessary precautions in its activities to minimize the production of waste and sorting of waste at its source.

Integrated Management System Policy

Our Integrated Management System Policy

Beyond our ro​le as a telecommunication operator; being one of the key actors of transition to information society; continuously growing by taking into account the principles and requirements of quality, environment, occupational health and safety, and customer satisfaction management in all our procedures; focusing on improving productivity, its customers and the market; ever prioritizing its social responsibilities; and valuing its employees, we:

  • Ensure continuous improvement and development of our integrated management system through active and constructive contributions of our people,
  • Commit to comply with applicable national and international legal and regulatory requirements of quality, environment, occupational health and safety, complaint management system and business continuity, for which we are responsible,
  • Develop and apply systems focused on guaranteeing occupational health and safety, preventing injuries, health impairments and occupational accidents;
  • Provide customer satisfaction by settling complaints, requests and recommendations of our customers in a fair, unbiased, confidential and timely manner, in compliance with the applicable laws and regulations and the Company rules;
  • Commit to control, mitigate or eliminate significant environmental impacts arising from our activity; and
  • Target to guarantee first of all life safety in case of disaster and emergency in our Business Continuity services, and ensure continuity of our service by improving our business continuity capacity.

     

Business Continuity Management and Türk Telekom:

  • Aims primarily to ensure safety of life in case of disaster and emergency,
  • Understands the requirements with business impact analysis and assess risks effectively. Protects the company prestige, brand value and reputation in the face of an unexpected extraordinary situation.
  • Prepare plans that systematically determine what to do and have effective strategic responses to minimize potential business interruptions.
  • Improves the plans through regular training, awareness and tests/exercises.
  • Proactively detects the effects of any business interruption and ensures quick and correct response.
  • Works to ensure that the activities in this area comply with best practices and international standards.
  • Achieves a competitive advantage by ensuring product and service continuity.

Additionally, we generate some part of electricity requirements in our data centers by renewable energy, specifically via solar panels. Higher investment in renewable energy enables us to be less dependent on grid and also drives energy efficiency and reduction.

Energy is the main source of GHG emissions at Türk Telekom. Therefore, there is a dedicated annual budget for different in GHG emission reduction due to our operations. We also invest especially in AC optimization where we can significantly lower our cooling expenditures.

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